Warehouse & Dispatch Supervisor
An exciting new opportunity has arisen for a Warehouse & Dispatch Supervisor to join the team at our Wembley site.
Job Purpose:
Warehouse & Dispatch Supervisor will be responsible for overseeing the day-to-day warehouse and dispatch operations, ensuring products are stored, picked, loaded, and delivered efficiently, safely, and accurately while meeting operational and customer requirements.
Main Duties:
- Supervise daily warehouse and dispatch operations to ensure all orders are picked, loaded, and dispatched on time.
- Lead and support Picking operatives, ensuring staffing levels and resources are effectively managed.
- Ensure compliance with Health & Safety procedures, food safety standards, and company policies at all times.
- Monitor stock accuracy, stock rotation, and inventory control processes.
- Coordinate goods-in and goods-out activities, including vehicle loading and unloading.
- Ensure dispatch paperwork, delivery documentation, and system (CMEX) transactions are completed accurately.
- Monitor operational performance, productivity, and KPIs, taking corrective action where required.
- Investigate and resolve operational issues, stock discrepancies, and dispatch delays.
- Support continuous improvement initiatives to improve efficiency and reduce waste.
- Conduct team briefings, training, and performance management activities.
- Liaise with Production, Planning, Transport, and Third part Transport teams to ensure smooth operations.
- Ensure warehouse housekeeping standards are maintained to a high level.
- Support recruitment, onboarding, and development of Picking team members.
- Manage shift handovers and communicate operational priorities effectively.
Requirements, Experience and Person Specification:
- Group and site induction.
- Level 2 H&S awareness.
- Understanding of relevant risk assessments and trained as competent to safe working procedures.
- Understanding and application of hazard identification and near miss reporting.
Operational & Logistics Skills
You need a solid understanding of dispatch processes—routing, scheduling, and load planning. Being able to coordinate deliveries efficiently and respond quickly to delays or disruptions is essential.
Leadership & Team Management
Supervising dispatch staff means setting expectations, monitoring performance, and keeping the team motivated. You’ll often be the point of contact when issues arise, so calm decision-making matters.
Communication Skills
Clear, timely communication with drivers/ Transport company, warehouse staff/ Picking team is critical. You’ll be handling updates, instructions, audits and sometimes internal Non complaints, so professionalism and clarity is required.
Problem-Solving & Decision-Making
A good dispatch supervisor can think quickly and adjust schedules without disrupting the whole operation, problem solving is a requirement.
Time Management & Organisation
You’ll be juggling multiple tasks, tracking shipments, managing staff, updating systems, coordinate the picking team; so being highly organised and able to prioritise is key.
IT & Systems Knowledge
Familiarity with dispatch or logistics software ( SAP/NAV/SYSPRO/SAGE), and basic reporting tools (like Excel, Word).
Attention to Detail
Accurate documentation, correct delivery information, and compliance with regulations are all part of the job.
Health & Safety Awareness
Understanding transport regulations and ensuring drivers follow safety procedures is essential, especially in regulated industries.
Experience
At least three years’ experience in Warehouse and Dispatch activities.
Salary to be discussed at interview stage.
A full job description is available upon request.
If you are an internal applicant, please ensure you have made your line manager aware before applying and confirm this when submitting your application.
To apply, please submit your covering letter and CV to: [email protected].
Please indicate salary expectations.
Please note that if a suitable candidate is found, this closing date may be brought forward.