Service Desk Analyst (2nd Line)
Service Desk Analyst (2nd Line) - Brough, HU15
As part of our continued investment in technology and colleague experience, we're looking for a Service Desk Analyst to join our Group IT team. Reporting to the Service Desk Team Leader, you'll play a key role in supporting colleagues across the business while developing your technical expertise across infrastructure, networking and enterprise technologies.
About Cranswick
Cranswick is one of the UK's leading food producers, with a strong focus on technology, innovation and continuous improvement. Our Group IT team delivers modern digital solutions that support thousands of colleagues across our nationwide operations.
This is an excellent opportunity for an experienced Service Desk professional looking to take the next step in their IT career.
What You'll be Doing
- Providing high-quality IT support across the business
- Managing incidents and service requests through the Service Desk platform
- Troubleshooting hardware, software and mobile device issues
- Supporting VIP users and delivering onsite support when required
- Building and configuring laptops, desktops and mobile devices
- Assisting with infrastructure, networking and connectivity issues
- Working closely with wider IT teams to resolve complex technical problems
- Contributing to the continuous improvement of IT support services
What we're looking for
We're looking for someone with previous Service Desk, IT Support or 2nd Line Support experience who enjoys solving problems and delivering excellent customer service.
Essential Experience
- Previous experience in an IT Support, Service Desk or 2nd Line Support role
- Good knowledge of Windows and Microsoft 365
- Understanding of networking fundamentals including TCP/IP, DNS and DHCP
- Experience troubleshooting infrastructure and connectivity issues
- Strong communication and customer service skills
- A proactive, can-do attitude with excellent problem-solving skills
- Ability to work independently and collaboratively within a team
Desirable Experience
- Switch administration and network troubleshooting
- Firewall and security technologies
- Microsoft Hyper-V environments
- Cisco, Fortinet, Meraki or Rubrik technologies
Most importantly, we're looking for someone who wants to develop their technical expertise, take ownership of technical issues and build a long-term career within Group IT.
Why join our team ?
- Competitive Salary
- Pension Scheme with enhanced contribution options
- Share Save Scheme
- Holiday Purchase Scheme
- Employee Discount Platform
- Structured Training & Development
- Career Progression Opportunities within Group IT
- Exposure to enterprise technologies and infrastructure projects
Apply Now
Please submit your CV and Cover Letter to:
Closing Date: 30/07/2026
Internal applicants must make their Line Manager aware before applying.