Operational Technology Engineer
Cranswick Country Foods Poultry is a specialty producer of delicious, cooked poultry ingredients and is a leading innovator in the industry. We create exciting, original products that meet the needs of today’s busy consumers.
An exciting new opportunity has arisen at Cranswick Country Foods Poultry site. The successful candidate will support ongoing projects, incident resolution, system monitoring, and on-site infrastructure activities, while learning best practices in areas such as networked production equipment, automation interfaces, and industrial system integration.
The key elements of the role are:
- Support the maintenance and help monitoring of operational technology (OT) systems to ensure uptime, reliability, and performance across production environments.
- Assist in routine system checks and help monitoring to identify potential issues early and escalate to the OT Lead as required.
- Help carry out risk assessments and contribute to system recovery and backup planning by gathering data and supporting implementation activities.
- Troubleshoot OT infrastructure, including network switches, industrial PCs &, and other factory-connected devices.
- Provide first-line support for OT-related incidents and service requests, collaborating with IT, service desk, and production teams to resolve issues quickly.
- Assist with patching and updates of OT systems under guidance from the OT Lead, ensuring accurate documentation and minimal disruption.
- Help with the installation, configuration, and replacement of OT hardware and software across factory sites.
- Participate in projects involving OT systems, such as system upgrades, hardware rollouts, or integration tasks, providing on-site support as needed.
- Support vendor visits and work alongside third parties during installations, maintenance, or troubleshooting activities.
- Maintain up-to-date documentation on OT systems, such as device inventories, patch logs, and network diagrams, ensuring clarity and accuracy.
- Collaborate with engineering, maintenance, and IT teams to support cross-functional OT initiatives and ensure operational alignment.
- Learn and apply best practices in cybersecurity, backup, and recovery specific to OT systems, contributing to secure operations.
- Take part in disaster recovery tests and business continuity exercises by supporting technical preparation and documenting outcomes.
- Assist with coordinating and tracking system changes, ensuring all updates are clearly communicated and documented.
- Continuously develop knowledge of OT systems and industrial technologies, actively seeking opportunities to shadow senior team members and expand hands-on skills.
Full Job Description is available upon request.
Shift is: Monday to Friday