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Tech­ni­cal Ser­vices Officer

Location: Cranswick Convenience Foods – Milton Keynes
Department: Technical & QA
Contract Type: Full-Time, Permanent
Salary: Competitive + Benefits + Career Development

Be Part of a Purpose-Driven, Forward-Thinking Team

At Cranswick Milton Keynes, we’re not just feeding the nation — we’re setting new standards for quality, innovation, and responsibility in food manufacturing. As part of our ongoing growth, we’re looking for a Technical Services Officer to join our passionate and fast-paced Technical & QA team.

If you thrive on structure, enjoy being the link between data, quality, and compliance, and want to make a real difference in a company that values integrity, teamwork, and continuous improvement, this could be your next great move.

What You’ll Be Responsible For:

You’ll play a key part in maintaining and improving our technical services operations — from lab coordination and complaints management to food safety, documentation, and traceability. You’ll work across departments and alongside leading retailers to uphold Cranswick’s exceptional standards.

Key responsibilities include:

  • Managing complaint investigations and customer responses

  • Coordinating lab submissions and communicating test results

  • Performing intake checks on packaging and ingredients

  • Maintaining traceability records, lab systems, and raw material risk assessments

  • Updating quality management system (QMS) documents in line with product changes

  • Preparing data and insights for technical meetings and audits

  • Ordering and tracking lab consumables and supplies

  • Supporting NPD launches and site audits through accurate document control

  • Collaborating with colleagues to drive improvement projects and reduce customer complaints

What We’re Looking For:

We're seeking someone who is organised, detail-focused, and a great communicator. Whether you’re building your technical career or bringing experience into a new role, we’ll support you with all the training and tools you need to succeed.

You’ll ideally have:

  • Strong administration and time management skills

  • Good working knowledge of food safety, quality, and traceability processes

  • Familiarity with BRC standards, complaint handling, and laboratory coordination (desirable)

  • Proficiency in MS Excel and comfortable working with data and systems

  • Experience in a technical role within a food manufacturing or high-risk chilled environment (desirable)

Desirable (but not essential):

  • Qualifications in HACCP, Food Safety Level 3, IOSH, or auditing

  • A background in food-related studies or certifications

  • Passion for compliance, continuous improvement, and customer service

Why Choose Cranswick Milton Keynes?

✅ A company with purpose: targeting Net Zero, growing into Europe’s largest sliced meat manufacturer, and investing in the local community
✅ Development-focused culture: full technical training, internal promotions, and career support
✅ Empowering environment: your voice matters and your growth is encouraged
✅ Competitive salary with a comprehensive benefits package
✅ A values-led team that truly lives its culture

Our Values:

  • We Inspire and Motivate

  • We Take Ownership and Empower Others

  • We Are Respectful, Open and Honest

  • We Learn from Mistakes and Share Success

  • We Aim to Be Better Tomorrow than We Are Today

Commitment to Quality, Safety, and Compliance

You’ll be a vital link in ensuring our site continues to meet the highest standards in food safety, traceability, and regulatory compliance. From ISO 45001 and ISO 14001 to BRCGS and customer-specific standards, your diligence will help us remain a trusted name in every household.

Ready to Make a Real Impact?

If you’re looking for more than just a job – if you’re looking for a company that recognises potential, rewards effort, and supports your career growth – then Cranswick is where you belong.

Apply today and become part of something bigger at Cranswick Milton Keynes.

Apply now