IT Support Technician
About Cranswick Country Foods Fresh Poultry:
Cranswick Country Foods Fresh Poultry in Eye, Suffolk is serious about its quality chicken products. Now we’re hungry for talented people to join us. It’s win win; you achieve your potential, we achieve our ambitious growth plans
An exciting new opportunity has arisen for a IT Support Technician to join our busy IT team at our Cranswick Fresh Poultry site at Eye.
The successful candidate will become a front-line service representative that supports all variants of IT, such as factory systems, office environments and IT infrastructure. The candidate will become an integral part of our forward-thinking IT team.
With our industry leading facilities and ambitious growth plan, there has never been a more exciting time to join our team.
Shift pattern:
Monday to Friday on a 3 week rotating basis Week1: 06.00-15.00 Week2: 08:00-17:00, Week3: 09.00-18.00 – The role is based onsite
Duties:
- To provide technical support for all IT user based hardware and software
- Working to agreed SLAs for incident requests and problems, prioritizing and managing workload effectively to deal with several open tickets
- Taking ownership of technical requests and conducting full and thorough diagnostics with end users to enable ticket resolution
- Regular maintenance and patching of infrastructure, end points as well as Servers
- Prioritising and managing workload effectively.
- Ensuring that all systems are updated and patched to maintain security
- Provide an on-call service with other members of the team on a rota basis
- Provide support to other nearby sites when required
What you will need:
- Have strong IT skills and background of Microsoft OS and Office, any knowledge of Microsoft NAV, Microsoft Hyper-V would be preferred but not essential
- Ideally 2 years experience in a similar role
- Demonstrate a customer first approach
- Ability to work under pressure and to tight deadlines
- Driving licence required for the occasional commute to other sites
Pay and Benefits:
- £28,000.00-£34,000.00 per year
- Auto enrolment into our Company pension scheme
- Discounted share scheme
- Death in service insurance
- Access to a range of benefits with the Hapi platform
- On-site canteen facilities
- Free on-site parking
Interested?:
Email a CV and covering letter to cranswickpoultryrecruitment@cranswick.co.uk
Closing Date: 02nd of October 2024 (please note that should we receive significant interest, this closing date may be brought forward)