IT Service Desk Engineer
IT Service Desk Engineer
(Brough – Office Based)
Cranswick plc, a FTSE 250 food producer, is looking for an IT Service Desk Engineer to join our Group IT team in Brough, East Yorkshire. This full-time role goes beyond ticket resolution—you’ll support a wide range of technologies while championing collaboration, mentoring, and continuous improvement. Some travel and participation in an on-call rota required.
About Cranswick
Cranswick is a leading UK food business known for quality, innovation, and sustainability. We’re proud to offer an inclusive, forward-thinking workplace where people grow and make a real impact.
Key Responsibilities
- Provide 1st/2nd line support via phone, service desk, and in person
- Troubleshoot across:
- Windows OS/applications
- Cisco, Meraki, Fortinet networks
- Azure, Intune, Active Directory
- SQL (basic tasks), Hyper V, Rubrik
- Cyber security tools
- Lead or contribute to “swarming” sessions for faster resolution
- Mentor team members and share knowledge
- Assist in rollouts and upgrades across multiple sites
- Document fixes and contribute to the IT knowledge base
- Support out-of-hours on-call rota (Mon–Fri), plus one weekend every 12 weeks
What We’re Looking For
- Experience in service desk or technical support (multi-site/enterprise)
- Strong skills in:
- Windows OS, Cisco/Meraki/Fortinet, Azure/Intune
- Active Directory/Office 365
- Rubrik, Hyper V, SQL basics
- Excellent problem-solving and customer service
- Positive, team-oriented, mentoring mindset
Desirable Extras
- Certifications (e.g., A+, Microsoft, ITIL)
- Familiarity with ITSM tools (e.g., ServiceNow, Jira)
- Knowledge of automation or scripting a plus
What We Offer
- Competitive salary (discussed at application stage)
- Excellent development opportunities
- Share Save scheme – buy shares at a discounted rate
- Company pension with enhanced options
- 25 days holiday + option to buy 5 more
- Retail and supermarket discount portal
Apply now:
Send your CV to [email protected]
Closing date: 27th June 2025
Please note - we may close early if the right candidate is found.