IT Service Desk Engineer
IT Service Desk Engineer
📍 Brough – Office-Based
Cranswick plc, a FTSE 250 UK food producer, is looking for a technically skilled and proactive IT Engineer to join our Group IT team in Brough, East Yorkshire. This role goes beyond day-to-day support — you’ll be instrumental in troubleshooting complex issues, participating in "swarming" sessions, mentoring team members, and contributing to continuous improvement across our infrastructure and systems.
About Cranswick
Cranswick is one of the UK’s leading food businesses, known for its commitment to quality, innovation, and sustainability. We offer an inclusive, forward-thinking workplace where people grow and make a meaningful impact.
Key Responsibilities
- Provide technical support through a range of channels
- Troubleshoot and resolve issues across:
- Windows operating systems and applications
- Cisco, Meraki, and Fortinet networks (TCP/IP, DNS, DHCP, VPN)
- Microsoft Azure and Intune environments
- Active Directory, Group Policy, and Office 365
- Rubrik backup infrastructure
- SQL (basic support, queries, monitoring, backup/restore)
- Hyper-V and cyber security tooling
- Lead or participate in “swarming” sessions to resolve complex or high-impact issues while sharing knowledge across the team.
- Own and improve key technical systems and processes.
- Support rollout and upgrade projects across multiple UK sites.
- Document solutions and contribute to the IT knowledge base.
- Champion IT security best practices and data protection policies.
- Participate in an on-call support rota (Monday–Friday) and provide weekend cover (6am–10am) every 12 weeks.
- Ensure service levels are maintained across support operations.
What We’re Looking For
- Experience in a technical support or engineering role within a multi-site or enterprise environment.
- Solid hands-on knowledge of:
- Windows OS and enterprise environments
- Cisco, Meraki, and Fortinet networking
- Azure, Intune, and MDM solutions
- Active Directory, Group Policy, Office 365
- SQL (basic)
- Rubrik backup technologies and Hyper-V
- Cyber security tooling and practices
- Excellent problem-solving and troubleshooting skills.
- Strong communication and customer engagement abilities.
- A collaborative, mentoring mindset with a focus on learning and development.
- Positive attitude with a passion for technology and improvement.
Desirable Extras
- Industry certifications (e.g., CompTIA A+, Microsoft Certified, ITIL Foundation).
- Familiarity with ITSM tools such as ServiceNow, Jira, or Freshservice.
- Interest or experience in automation or scripting.
What We Offer
- Competitive salary (shared during application)
- Excellent personal and professional development opportunities
- Share Save scheme – buy Cranswick shares at a discounted rate
- Enhanced company pension scheme
- 25 days holiday + the option to buy up to 5 more
- Retail and supermarket discount portal
Apply Now
Send your CV to [email protected]
We may close applications early if the right candidate is found.
Closing Date: 27/07/2025