IT Support Technician

Cranswick Country Foods, Fresh Poultry (Suffolk)

IT Support Technician

Cranswick Country Foods, Poultry, Eye:

Cranswick Country Foods Poultry is hiring at our brand new, purpose-built processing facility in Eye, Suffolk.

As part of our exciting expansion project we are now recruiting for a full-time, permanent IT Support Technician to join us!


Hours of work are Monday to Friday 6:10am till 14:10 and 11:10 till 19:10 (alternating weekly), providing on-call support out of hours every other week.


Main duties include (but not limited to):

  • Support and monitor the current infrastructure, systems & production systems
  • Assist end users with typical day to day IT queries & troubleshooting
  • Assist the factory users with using the production systems
  • Ensure that all systems on site are maintained & kept up to date
  • Build & configure hardware including servers, workstations & mobile devices
  • Prioritising and managing workload effectively
  • Good team skills are required, particularly in communicating and supporting other team members
  • Ability to work independently
  • Be able to communicate with people at all levels and technical ability
  • Contribute and keep up to date documentation


Requirements, experience and person specification:

  • Manufacturing environment experience
  • Good communication & troubleshooting skills
  • Good level of both written and verbal English
  • Windows 10 and Office 365 support experience
  • Active directory/DHCP/DNS/Windows Server/Hyper V Manager knowledge
  • Be able to work independently and in a team
  • Some networking knowledge


Pay and Benefits:

  • Competitive Salary discussed at interview
  • Auto enrolment into our Company pension scheme
  • Discounted sharescheme
  • Death in service insurance
  • Access to a range of benefits with the Hapi platform
  • Free on-site parking


A full job description is available upon request - Please submit your covering letter and CV to:


Closing date: 22nd March 2021 – (Please note that should we receive significant interest, this closing date may be brought forward).