IT Support Engineer

Cranswick Plc, Prepared Poultry, Hull

To maintain the IT infrastructure of both the factory and offices to ensure optimum performance at all times. To offer first/second line support to internal users with day-to-day IT problems and to proactively manage the onsite support

Main duties include:

  • Support and monitor the current infrastructure, systems & production systems
  • Assist end users with typical day to day IT queries & troubleshooting
  • Assist the factory users with using the production systems
  • Ensure that all systems on site are maintained & kept up to date
  • Assist with any relevant IT projects
  • Prioritising and managing workload effectively, managing several open Incidents
  • Keep users informed on status and progress of requests
  • Good team skills are required, particularly in communicating with other departments and key users
  • Be able to communicate with people at all levels and various technical abilities
  • Contribute and keep up to date documentation including technical guides/knowledge base
  • Abide by the group IT policies & procedures

Candidate requirements:

  • Experience working in a manufacturing environment
  • Supporting a windows operating system environment
  • Good communication & troubleshooting skills


  • WMS/other equaviliant manufactyring systems experience
  • Delford or other weigh price labeler experience
  • Any other food manufacturing systems experience

A full job description is available upon request

Salary to be discussed at interview stage

If you are an internal applicant, please ensure you have made your line manager aware before applying and confirm this when submitting your application.

To apply, please submit your covering letter and CV to:

Laura Hardie-Cross, Group HR Officer (

Please indicate salary expectations

Closing date: 30th November 2021

Please note that if a suitable candidate is found, this closing date may be brought forward